Terms For Sorted Eat
1. The Sorted Eat experience
The Sorted Eat experience is a scheme run by Sorted Ventures Ltd (“Sorted”) for its Sorted Club Members (“Members”). Sorted Eat delivers a personalised eating out experience for its Members, connecting them with independent restaurants through the Sorted Eat App and the Sorted Website.
This is the agreement between you and Sorted regarding your participation as a Member in the Sorted Eat experience.
These terms, together with the Membership Terms, set out the whole of the agreement between you and Sorted relating to your participation in the Sorted Eat experience. Our general terms and conditions also apply to your use of the Sorted Website and App, and these can be found here.
Please note that each participating restaurant has its own terms and conditions and that your Sorted Eat reservation and/ or dining experience will be subject to the terms and conditions of the relevant participating restaurant which can be viewed on their website. You can access the website of all participating restaurants here.
Please read these Terms carefully before you visit or make a Member’s reservation with a participating restaurant.
The Sorted Eat experience is available to current Members only, at the participating restaurants listed here.
Note that we cannot guarantee the inclusion of any participating restaurant in the Sorted Eat experience for the entire duration of your Membership period. All restaurants featured on the Sorted Website and App offer the Sorted Eat experience, however occasionally this can change and Sorted will have no liability for any changes in the terms and conditions or availability of participating restaurants.
Reservations may be made either via the Sorted Eat App or the Sorted Website. If you have any difficulties making your reservation, please email email@example.com where a member of the team will respond to you within 1 working day (Monday to Friday). For any immediate bookings, it is advised you contact the restaurant directly.
Not all our participating restaurants take advance bookings. If you visit any of our participating restaurants without a booking you will need to provide proof of your current Sorted Club Membership upon arrival. The restaurant will use reasonable endeavours to accommodate you unless it is not open or does not have the available space at the time of your visit.
As part of the Sorted Eat experience, the participating restaurant will supply one of the following items to each of the diners at your table in connection with the reservation made: a complimentary drink, or nibbles, starter, dessert, off-menu item, tasting platter or plate, kitchen access, or an equivalent item.
The nature of the complimentary item is entirely at the participating restaurant’s discretion.
Unless otherwise stated in the terms and conditions of the participating restaurant, the Sorted Eat experience is not available in conjunction with any other special offers or discounts.
5. Food intolerances and allergies
It is the Member’s responsibility to check that the participating restaurant is aware of any food intolerances, allergies or other special food requirements that you or any member of your party may have and the participating restaurant will accommodate these requirements in accordance with its standard procedures, as set out in its terms and conditions.
In the absence of negligence, neither Sorted nor its employees, agents or subcontractors can be responsible for, and all liability is excluded for, any allergies or intolerances to food or drink suffered by you or your dining party or any related personal injury, illness or death.
Sorted is not responsible for the failure of any participating restaurant to provide an experience consistent with a Member’s expectations. In the unlikely event that you are not entirely satisfied with your Sorted Eat experience we ask that you raise this directly with the participating restaurant.
All dining experiences are between you as a Member and the participating restaurant, not with Sorted. We do not give any warranty for the quality of meals, goods or services accessed through the Sorted Eat experience and our liability to you will be limited to the Membership fee. To the maximum extent permitted by law, Sorted shall not be liable for any indirect or consequential losses arising from your participation in the Sorted Eat experience.
Nothing in these Terms excludes or limits Sorted’s liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited by English law.
7. Writing reviews
Members are encouraged to write reviews of their Sorted Eat experiences using the feedback forms Sorted sent to Members after each Sorted Eat experience.
If Sorted needs to contact you, we will use your contact details provided in connection with your Membership. It is your responsibility to inform us of any changes to your contact details.
10. Other important terms
We reserve the right to change these terms and conditions by notice in writing at any time.
All intellectual property rights in connection with the Sorted Eat App and experience, the Sorted Website and its know how and other content is and remain the property of Sorted.
All disputes arising out of the Sorted Eat experience and/or these Terms shall be governed by English law and subject to the exclusive jurisdiction of the English courts.