Terms of Supply
1. These terms
These are the terms and conditions on which Sorted will supply its products to you.
Our products include goods (such as our recipe books), services (such as our Membership Plans) and digital content (such as our e-books or podcasts). These terms tell you how we will provide these products to you, how you and we may change or end the contract to provide them, what to do if there is a problem and other important information.
Please read these terms carefully before you open your account and submit your order to us. If you think that there is a mistake in these terms, please contact us to discuss. Our contact details are set out on the Sorted Website, and also in our Website Terms.
2. Sorted’s contract with you
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will inform you of this by email and will not charge you for the product. This might be because the product is out of stock, or because there is a problem with your payment.
3. Countries that we ship goods to
The Sorted Website is solely for the promotion of our products in Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Hong Kong, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, UAE, UK, and the USA
Unfortunately, we do not accept orders from or deliver to addresses outside these territories.
4. Sorted products
The images of the products on the Sorted Website are for illustrative purposes only. Although we have made every effort to display the products accurately, your product and its packaging may vary slightly from those images.
5. Changes to products
Your rights to make changes
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes (whether to price, delivery, or other) that would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9 – Your rights to end the contract).
Our rights to make changes
We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
We may update or require you to update digital content, provided that the digital content will always match the description of it that we provided to you before you bought it.
6. Delivery of the products
Costs of delivery
The costs of delivery will be as displayed to you on the Sorted Website.
Timing of delivery
During the order process we will let you know when we will provide the products to you. If the products are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.
Additional Shipping Information is available here.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. We reserve the right to make additional charges for re-delivery. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end the contract (See clause 10 – Our rights to end the contract”).
Delay in delivery
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7. Ownership/responsibility for goods
Products which can physically be delivered to your address will be your responsibility from the time we deliver the product to the address you gave us.
You own the products which are goods (not digital content or services) once we have received payment in full.
8. Right to suspend supply
We will contact you in advance to tell you we will be suspending supply of the product.
We may have to suspend the supply of a product to:
- deal with technical problems or make minor technical changes;
- update the product to reflect changes in relevant laws and regulatory requirements;
- make changes to the product as requested by you or notified by us to you.
If we have to suspend the product for longer than 1 month in any 4 months we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 1 month and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
We may also suspend supply of the products if you do not pay when you are supposed to (and you still do not make payment within 7 days of us reminding you that payment is due), until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not charge you for the products during the period for which they are suspended.
9. Your rights to end the contract
You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.
Ending the contract because of something we have done or are going to do
If you are ending a contract because:
- we have told you about an upcoming change to the product or these terms which you do not agree to;
- we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
- there is a risk that supply of the products may be significantly delayed because of events outside our control;
- we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 1 month or
- you have a legal right to end the contract because of something we have done wrong
the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation.
Exercising your right to change your mind (Consumer Contracts Regulations 2013).
For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
How long do I have to change my mind?
You have 14 days after the day we email you to confirm we accept your order, unless:
- you have selected the option to personalise your goods;
- you have bought digital content for download or streaming and you start downloading or streaming earlier;
- you have bought services which have been personalised and/or completed. (If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind);
- you have bought goods that are split into several deliveries over different days, in which case you have until 14 days after the day you receive the last delivery to change your mind about the goods; or
- your goods are for regular delivery over a set period in which case you have until 14 days after the day you receive the first delivery of the goods.
When you don’t have the right to change your mind.
You do not have a right to change your mind in respect of digital products after you have started to download or stream these, or services, once these have been completed, even if the cancellation period is still running.
Ending the contract where we are not at fault and there is no right to change your mind.
Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. If you want to end a contract in these circumstances, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
How to end the contract with us (including if you have changed your mind)
To end the contract with us, please let us know by emailing firstname.lastname@example.org and provide your name, subscription number, details of the order and, where available, your phone number.
Returning products after ending the contract.
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. Please contact customer services on email@example.com to discuss any returns. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
How we will refund you.
We will refund you by the method you used for payment.
When your refund will be made.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
- If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
- In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
10. Our rights to end the contract
We may end the contract if you break it
We may end the contract for a product at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; or you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
If we end the contract in those situations we will refund any money you have paid in advance for products we have not provided.
We may withdraw the product
We may write to you to let you know that we are going to stop providing the product. We will let you know at least 1 month in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided
11. If there is a problem with the product
If you have any questions or complaints about the product, please contact us. You can email our Customer Service Team firstname.lastname@example.org.
If you wish to exercise your legal rights to reject products you must post them back to us.
12. Price and payment
Where to find the price for the product
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct.
We will pass on changes in the rate of VAT
If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
What happens if we got the price wrong
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
When you must pay and how you must pay
We accept payment with all major debit and credit cards. When you must pay depends on what product you are buying: for goods and services (excluding services that require a regular subscription) you must pay the price in full before we provide them; for digital content, you must pay for the products before you download them.
Services that require regular subscription (such as Membership Plans) will be charged for on the 4th day of each calendar month, in advance for the month in which that service is to be received.
What to do if you think an invoice is wrong
If you think an invoice is wrong please contact us promptly to let us know.
13. Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are as described, of satisfactory quality and fit for any particular purpose made known to us and supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.
We are not liable for business losses
We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14. How we may use your personal information
15. Other important terms
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract
This contract is between you and Sorted. No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings
These terms are governed by English law and you can bring legal proceedings in respect of the products exclusively in the English courts.
Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
|Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, for example a book, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
See also clause 9 – Exercising your right to change your mind).
a) If your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
b) If your digital content is faulty, you’re entitled to a repair or a replacement.
c) If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
d) If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.
See also clause 9 – Exercising your right to change your mind).
If your product is services, for example tickets to an event, the Consumer Rights Act 2015 says:
a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).